Terms of carriage
The terms on which we carry passengers and baggage. A short summary first, the full text below.
Version of October 1, 2026
The essentials
- Boarding — 30 min before departure; the bus doesn't wait.
- Refunds — up to 48 h before departure, to the same card.
- Tickets are personal: details must match the passport.
- Baggage: a 25 kg suitcase + 7 kg carry-on included.
- Children up to 11 inclusive — −50 %, only with an adult.
This is a short summary — the full text below is what counts legally.
1. General provisions
- 1.1These terms set out how EuroVoyage LLC carries passengers and baggage on international routes.
- 1.2By buying a ticket, the passenger accepts these terms and the Public Offer.
2. Ticket and booking
- 2.1The ticket is issued in the passenger's name in Latin letters, as in the international passport.
- 2.2An e-ticket with a QR code equals a paper one; printing it is not required.
3. Boarding and getting off
- 3.1Boarding starts 30 minutes before departure and ends 5 minutes before it.
- 3.2After departure the bus does not wait; the ticket is not refunded in that case.
4. Crossing the border
- 4.1Passengers are responsible for valid documents and for following entry and exit rules.
- 4.2If border guards refuse a passenger, the ticket is not refunded.
5. Baggage and carry-on
- 5.1The ticket includes one suitcase up to 25 kg and a carry-on up to 7 kg.
- 5.2An extra suitcase is paid for separately when booking or by arrangement with support.
6. Travelling with children
- 6.1Children up to 11 inclusive travel on a child ticket at 50 % off and take their own seat.
- 6.2Children under 14 travel only with an adult from the same booking.
7. Conduct on board
- 7.1Smoking, drinking alcohol and disturbing other passengers are not allowed on board.
- 7.2The driver may refuse to carry a passenger who breaks these rules.
8. Changing and refunding a ticket
- 8.1We refund the full price if the passenger cancels at least 48 hours before departure.
- 8.2Later the ticket is not refunded; the date can be changed if seats are available.
9. Cancelled trips
- 9.1If the carrier cancels a trip, the passenger gets the full price back or a seat on another trip.
- 9.2We notify by the e-mail and phone from the booking.
10. Delays on the way
- 10.1Arrival times are approximate: they depend on border queues and road conditions.
- 10.2A delay at the border is not grounds for a refund.
11. Lost or damaged baggage
- 11.1The passenger reports damage or loss to the driver right after arrival.
- 11.2Compensation is set by a report made on the spot, within the limits set by law.
12. Personal data
- 12.1We use passengers' data only to issue tickets and cross the border.
- 12.2Details — in the Privacy Policy.
13. Claims
- 13.1We accept claims in writing to the support e-mail within 30 days after the trip.
- 13.2We reply within 14 days.
14. Carrier contacts
- 14.1EuroVoyage LLC, EDRPOU 12345678.
- 14.2Support 24/7: +380 44 123 45 67, help@eurovoyage.com.